Return & Refund Policy

Updated at 2022-12-18

 

 

RETURN POLICY

 

Product returns

 

Any returns are possible only within 7 calendar days from the date of delivery as per shipping tracking documentation.

 

Carefully inspect the package and products upon delivery. If you discover shipping damage, please get in touch with us right away to provide us with details, so we could inform the insurance company and

arrange a refund, if eligible.

 

Any returned product must be unused and in original package. Any comments regarding the reason for the return must be made immediately and no later than 7 calendar days of receipt of your order. For hygienic reasons we do not replace or accept returns of tattoo needles for personal use, unless the reason for the return is a manufacturing error. Also many tattoo products cannot be returned if they have been in use or original packaging has been opened like needles and/or ink cups. Machines return can be only accepted if it is unused and has an original packaging.  In addition we also do not accept returns for books, DVDs or digital products that have been opened/activated.

 

We do not accept returns of products purchased from a third parties. 

 

Any return delivery must be arranged at the cost of buyer and not refundable. 

 

Order and product error

 

If the delivered product is damaged during the warranty period, you can inform us via e-mail. If the product has a manufacturing defect which is discovered during the warranty period, the manufacturer will primarily offer repair of the product. Products must be sent to the manufacturer for inspection and if the issue is warranty covered the manufacturer will repair the product or replace it. Usual repair times are 2-8 weeks depending on the issue. If the issue is warranty covered but the manufacturer cannot repair or replace the product, a refund for the product's value will be arranged.

 

The warranty does not cover possible equipment failures due to external factors, such as dropping tattoo machines, over-greasing, engine oiling, or ink leakage inside the machine.

If a warranty is applicable for your product, if this is mentioned in the product description on this website.

If the return is due to the customer's own fault (incorrect size, etc.), the customer pays additional delivery costs. We will not refund the original shipping costs.